Originally Posted by Neal
A similar thing happened to me yesterday. We were holding two First Class Saver reservations for a trip to Vegas today. Since I'm home sick, I called AA to reschedule the dates. At no time did the rep say anything about a fee. But moments later, I received an email showing a charge of $5.00 for each ticket that was re-booked. It doesn't seem they should even charge the fee for something where you HAVE to call because it cannot be done at aa.com. There seems no end to AA nickel and dime-ing us to death.
Note: I just looked at the receipt and supposedly the fee is for an "exchange," or so it says. Is there some kind of ticket change fee now in effect or is this indeed a "phone charge?"
Has your card been hit with the charges? I'm just guessing here, but AA's e-receipts are so bad, sometimes it's hard to get a lot of info from them.... but this may be the 5.00 9/11 tax charge? Of course, I don't know the # of segments you're flying or anything....just making a WAG. I may be wrong, but I think ticket re-issues and exchanges were specifically exempt from this charge... I'm sure someone will chime in if I'm wrong.