Originally Posted by
Dealmaster13
Am I not eligible to €250 compensation? Have I really been denied compensation because I chose a flight (which was not offered by BA) that arrives 10 minutes before the 2hr cutoff?
If I am eligible for more, do you recommend responding directly or now going through MCOL or CEDR (never done any of this before).
OK, so this is slightly complex. Under delay compensation, you haven't reached the 180 minutes cut off, instead 110 minutes. So if seen in that context it would not be eligible for delay compensation. However what you should have done is treated the
cancelled flight as a cancellation in terms of your booking, rather than a rebook. So you claim for short notice cancellation, ticket refund and 250€. As it happens, and BA doesn't need to know this, you rebooked, yourself, the refund ticket = new ticket ticket and then the compensation for the short notice cancellation is payable whether or not you actually travel. Normally I say "don't engage with BA, go to CEDR/MCOL" but if your original submission focused heavily on your rebooked Iberia flight then I can see why they mixed it all up. So that may be worth a push back saying "I'm not claiming for delay, I am claiming for cancellation".