Further follow up in case anyone is looking at timelines.
28-OCT-22: CEDR has completed case intake and says BA has 15 working days to respond.
So now hoping for a response before 18-NOV-22. Honestly BA why are they dragging their feet so much, I suppose most people just give up.
Originally Posted by
desiman
02-OCT-22: After logging the case with CEDR, their auto-reply stated "We will now review the information you have submitted and will decide if your case can be taken forward. We will contact you to let you know the outcome of our initial review within 15 working days."
24-OCT-22: Submitted a discussion thread on my CEDR case portal asking for an update since I hadn't heard anything. Here's the (somewhat grammatically odd) reply
B** M***** (CEDR Managers)Claim has sufficient evidence to be accepted, due to the significant number of claims currently there may be a brief delay to this process. CEDR apologise for any inconvenience.
Anyone had this or is it normal for them to go over the 15 working days now due to caseload?