Originally Posted by margarita girl

I would never rely on the hotel to send info directly to Marriott for a missing stay. I ask that they send me a copy of the folio (if I don’t have it) and I submit it myself.

I try never to leave a hotel without my folio, preferably sent via email. Sometimes hotel insists there is no folio on reward stays, but they usually can find one after the fact when the stay doesn’t post.