Originally Posted by
ftrichard
My missing stay at LeM BKK was indeed caused by having one paid reservation overlap with a points reservation. Neither triggered any account activity after check out and the hotel was able to escalate the paid reservation and it posted correctly soon thereafter. They confirmed that the posting of stays is automatic from their side so we are left to assume that it’s the Marriott IT (yes, again) that cannot cope and decides to follow the old rule: if in doubt, leave it out.
I have had this both times I used a certificate this year. The free stay posts with one night credited and the paid stays before or after disappear. Marriott says they cannot see the dollar amount I spent and contact the the hotel. Hotel says they sent the information "manually" to Marriott but it never posted. Gave up. Second time just happened again, hotel says will send information and to wait 2-3 weeks for Marriott to respond. After 3 weeks if it does not post to contact the FD again.
In reviewing my stays I can see several had no bonuses this year. Hate the idea of spend time reviewing my account in detail but now realizing I probably need to.