Originally Posted by
fumje
So what is the moral? Passengers should shut up because executives are bagging bonuses? Or maybe that there's literally no one at UA who cares about the product any more?
If sent to the right contact, I think it's a great idea to share our dissatisfaction. It's not going to result in regime change, but it might make things less miserable.
I've always been fascinated that people have issue with bonuses - they certainly earned any bonus achieved based on revenue, profit, and even increased NPS scores - they certainly crushed it operationally.
Regardless - everyone is free to complain to UA - my personal opinion is they would prefer complainers exercise their choice in other airlines where the grass may - or may not be greener.