Originally Posted by
corporate-wage-slave
If you have an e-ticket saying "Business" but you end up in economy, then probably you have a case, however not one under EC261 (where there is a clear reimbursement protocol) since this flight sector is out of scope for EC261. It should be pointed out that under EC261, a refund is a remedy and this has been offered here. The other remedy under EC261, a rebook, isn't on the table. So I am sceptical you can do much about this other than cancel, retrieve the miles and buy a cash ticket instead. The exception would be if the Polish small claims court can be interested in the case. In the UK context you can try the argument "ok it's not EC261 but the EC261 process indicates that course of action X is the consumer friendly protection here". But this is quite tentative really.
Well, the eticket says one leg is in eco. The booking confirmation and all steps throughout the booking process clearly say business for each segment. I know, the ticket is the crucial part here, but considering all the steps before that are clearly visible in the showroom so to say, I feel terribly misled. Whether or not intended by TAP, I, the client, am pulled over the barrel. And I do not understand there is no remorse or goodwill on TAP's side apart from offering a refund. Would it make sense to approach the Portuguese Customer Protection Agency on this? Or does anyone know a lawyer in Portugal specialised in such matters, maybe from other experiences with TAP? Please message me, if you do.