FlyerTalk Forums - View Single Post - Changes for SAS Eurobonus Mastercard Premium in 2023

Nov 3, 2022 | 1:42 pm

#9

GUWonder

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Quote:

Originally Posted by dark_phoenix

I am EBD, but I have noticed via my EBG friends that the service quality level for them has declined in recent months. I got my refunds/compensation within a week. And when I had to rebook during the strike, they were quick with Lufthansa. Three of EBG friends are still waiting for compensation four months later.

I don't have any evidence, but I do wonder if all of their status boosting activities last year (4x) and this year (2x) have created so many EBGs that they basically guarantee a backlog even for the EBGs?

Could be. I suspect that they just don’t run a tight ship and are more eager to bring in the revenue now than worry as much about what it may mean with regard to providing service and the service levels for those in the elevated FFP ranks.

Of the Swedes I knew to have EBG in 2019 probably pretty much just from work/OPM flights, most seem to be no longer flying as much in 2022 as in 2019.

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