Originally Posted by
bchandler02
They do have chat in their app - at least they did when I used it back in July trying to recover a trip from hell, but the issue is that the agents working it were absolutely worthless. I had to send them screenshots of EF to prove there was space on an exact flight when I had already given them the number and asked to be rebooked.
That's insane. Why do they not have the same agents operating Twitter support as their own chat support?
That said, Twitter support with reservations has been less good more recently than it used to be. I know at least one airline (though it may have been Alaska?) stopped providing any reservation support through Twitter, requiring you to phone in instead.