FlyerTalk Forums - View Single Post - UA ticket, account, ID name mismatch/spelling, order, concatenation issues [Merged]

Nov 3, 2022 | 12:21 pm

#137

Xyzzy

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Quote:

Originally Posted by FlyingFilmGuy

The issue is one that's never cropped up for me, until now... My United booking includes my middle name. My FFP account does not include my middle name. United reservations agents are trying to add my FFP account to the booking, but they get a name match error.

The agent said they have no way to alter the booking, they can't guarantee I'll receive any *G benefits, and they can't guarantee I'll accrue any miles for the trip (this trip would earn over 50K miles). The first name and last name are a PERFECT match. They say it's just the middle name that's causing the error, but there's nothing they can do.

You will certainly be able to claim mileage credit after the fact, but you're right that *G benefits may be difficult to obtain. I've had this happen when

thers have purchased tickets for me (TA of a client) and it's never fun to deal with.

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