Originally Posted by SeattleDavid

I spent three hours on the phone today with AA trying to get an upgrade sorted - initially just getting it confirmed and then mainly trying to correct the double charge of the Copay. Despite admitting that they had overcharged me by 100%, they said they had no way to refund it expect in full (in 7-10 days) and to charge me again now for the correct Copay. I wasn't prepared to pay triple the right amount in the hope of a refund in week or so and eventually it was resolved.

However, then, when I checked in I discovered that my KTN had been deleted from the record and my BP did not show TSA-Pre. Simply could not face calling again and so (for the first time ever) I used twitter to ask that they uncheck me in and add my KTN to the reservation. within half an hour it was done and normality is restored (that's faster than the wait time on the phone).

If anyone else out there, like me, has no lover for twitter (and certainly not for Musk's new Twitter), don't let that prevent you from enjoying the amazing speedy service that [MENTION=450792]AmericanAir[/MENTION] provides. I should have been taking (A)advantage of this for years.