Originally Posted by
ttama
I've made a booking using a companion voucher this morning and want to change the return date (because I'm an idiot and got it wrong).
My understanding was that I could change it within 24 hours of making the booking without incurring a change fee, but I can't seem to do that online - I'm told I have to pay £70.
I've tried ringing BA and the phone gets cut off every time I get to the end of selecting the options - I get a ringtone for a while and then it goes quiet, and then cuts off. I've tried four times now, using different phones, so it's not me.
Update: I wasn't able to cancel the flight online, as it's a Gatwick flight. I got through to BA on my fifth attempt of phoning (having given up on the website and twitter bots) and was able to cancel for free. There is a change fee by phone as well as online even if done within 24 hours of booking, so cancelling makes more sense. Fingers crossed I can rebook.
Thanks for your post and particularly the edited update.
The website/app seams to be more buggy of late, I’ve had trouble with SDFC, having to call up too- whilst feeling guilty as I know people are trying to get through to sort their problems out too. They should really invest in (actual) enhancing things a little, surely it would be most cost-effective?
In any case, I’m glad you got it sorted. They shouldn’t charge you a change fee if it is because the app/website are incorrectly charging, although perhaps this is a grey area (refund within 24 hours is protected by law).
in any case, my advice is always to message on Twitter, I know you gave up on them, but it at least provides a contemporaneous record that you tried to change/cancel within the 24 hours.