Originally Posted by
guessaaa
I paid cash over and above the dollar limit for a RBC Avion redemption to make the ticket a Flex fare, and it even says "100% miles" is included on the booking website. I received 0 miles and 0 SQx for the flights. I reached out to customer service and received this reply:
I went through the Aeroplan terms and don't see any such language.
https://www.aircanada.com/ca/en/aco/...onditions.html
Nothing under earning with AC.
https://www.aircanada.com/ca/en/aco/...ir-canada.html
Lesson learned is don't use the RBC Expedia travel agency portal for any air travel if you are expecting to get SQx out of it. The portal's travel agency ID must be blacklisted by AC. AC gets the same revenue from RBC as it would from me booking directly for the same tickets.
That's very unfortunate and I'm sorry to hear. I would never trust the portal for any booking after my early experience either. Thankfully I have managed to exhaust my Avion points with statement credit travel (and gotten full SQX each time), and now I put almost all spending on the TD Aeroplan card because I think that now that is of higher value. Nevertheless, in your case if you have documentation that it claimed point accumulation I would escalate.