Originally Posted by
carrotjuice
When you call, press "Malay" as the language and you'd reach through to the slightly more sensible (and empowered) agents in Malaysia, as opposed to the totally useless outsourced agents in the Philippines.
Don't worry, the Malaysia agents will, in all likelihood, speak English too.
Great tip - used this today. The recorded message for the hold music was in BM and I was slightly worried but the agent picked up speaking in English and we continued in English no worries.