Originally Posted by climbermom
The only time I've been upgraded at a RC was when the room was booked through Amex Platinum Fine Hotels program. That always gets you the upgrade (if available) and into the RCC.
Although I agree that booking through FHR usually results in an upgrade, it typically is an upgrade to a higher room category, but, in my experience, typically not an upgrade to a club room unless you already were booked for a club room.