Originally Posted by
kpks99
we bought tickets via our travel agent!
This is the part you need to keep in mind
Originally Posted by
kpks99
They advice us of that either we can get a full refund or we need to figure out a return ticket from LAX on our own!
The first part is correct , you can get a full refund if the contract cant be fullfilled , however the second part is not , as you paid a return trip from YVR to MLE , and not end your journey at LAX
Originally Posted by
kpks99
paid another $550 CAD to book myself AC555 from LA to YVR . I am not getting any partial refund or any other favour from Emirates for this inconvenience
Unless consumer laws are different in canada , your travel agent is responsible for such matter , not emirates or westjet , before your journey starts . Afterwards its another story , as the duty switched to the airline(s) .
You should have discussed this case with your travel agent and ask to do the job you paid for , you are not responsible for airlines schedules and codeshares issues
Originally Posted by
kpks99
due to their "stopover" policy, they cant issue us the tickets and put us on that new LAX-YYC-YVR leg....There is no mention of any such "stopover" policy anywhere that doesn't allow us to be put on those flights? Our travel agent even contact Emirates (and I did as well) and they wouldnt even reply or share the details of the policy
You do not know if that has to do with the terms and conditions under which your ticket was booked , but for me it looks more like a question about prices , they either dont want rebook you on that new LAX-YYC-YVR due to extra costs or these flights on same date are not available anymore
Originally Posted by
kpks99
When I check their website for return flights to YVR, they are offering code share flights with Air Canada (AC555) for Dec 31......Why would I get a refund for a ticket I paid $3000 CAD for back in April when the ticket prices are now starting at $5600 CAD for their Economy flights for the dates we are travelling??
Same story , its all about the money , rebooking a pax on a codeshare flights costs money , money they will have to pay to the other airline , so unless this happen during your journey , usually airlines will try their best to avoid it
You booked in april and now we are in october , less than 2 months from your journey , so a rerouting like this will cost way more , and airline is not happy to get a loss due to external factors
Originally Posted by
kpks99
why would you show the LAX-YYC-YVR leg as "confirmed" on the app? I even tried to download the tickets directly via the app and asked an Emirates agent to try the same on the phone, but the downloaded ticket would still show the old itinerary with the WJ flight that no longer exists?!
It is just an app ,which get data from an IT systems , so its irrelevant in this case if the airline says its not operated/available anymore . Such issue of communication between two airlines doing codeshares and not being real-tme connected can be the reason why the app shows you incorrect / outdated information
Originally Posted by
kpks99
Does emirates really have some "stopover" policy that would not let them issue us the updated
Yes they do have policies regarding stopovers , however unless it impacts the dubai layover i dont see how it can be related (maybe EK experts can answer