Just a data point. Been trying to ring NZ call centre as their It wouldn’t let me do it online. After two days of trying I got through at 1am…
That elite email isn’t being answered promptly. Just get that canned 10-15 day reply and the WhatsApp app isn’t being replied to either. Prompt service from the call centre used to be one of the real benefits of being NZ Elite. Even that is gone now.