​​​​​Your feedback to British Airways
We're sorry to hear the lounge was closed when you travelled from Charles De Gaulle recently. This isn’t what you should expect of us, and we understand why you needed to complain. We’d also like to thank you for your patience while we got back to you about this.

As an airline, we certainly realise that lounges are a key benefit and that our customers value their use. Unfortunately, lounge access is not guaranteed, and this is stated on ba.com. Access to our lounges is a complimentary service, and this means that it doesn't form any part of the price of your Club Europe fare.
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