Originally Posted by
fumje
Try the app first. If that does not work (usually not), try a kiosk. If that does not, try the club (if accessible) or a customer service desk. If that doesn't work, try the gate.
Thank you! The first agent I spoke to ended up having the flight I wanted to added to my reservation along with my existing ticketed flight. Needless to say it messed up my itinerary when trying to access via the app and online. Called back and they ended up putting me on the flight I wanted at no charge. It looked 100 percent likely I was going to make standby on it anyways.