In a bit of a panic right now. I live in Canada (NS) and need to travel for work in 3 weeks.

July 5, 2022 - mailed passport application
August 3, 2022 - application status mailed (no tracking number)

​​​​​​October 5, 2022 - called NPIC and they could not provide any information

Called a few days later and was told (over the phone) passport was returned to the Agency, apparently was not accepted by Canada Post. The guy on the phone agreed to submit a request to the Agency to resend but I did not receive any tracking or applicator number.

Today Oct 24 - still no passport and no status update. Called NPIC a few times and was told I could submit a request to reissue the passport (by submitting DS-86) but if the passport was resent and shows up before a reissued one, it would be invalid.

Does anyone have any advice? I have little confidence a request was actually submitted to reissue. I cannot get through to the US consulate in Halifax and there are no appointments available.