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Old Oct 25, 2022 | 10:07 am
  #10  
dkc192
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Originally Posted by Matt4200
Just taking a shot in the dark here but was this after midnight EST? (Eastern Standard Time, basically the time in New York) If so, that’s when all “trained” agents and Globalist phone line reps leave and all calls are outsourced, meaning very difficult to get anything done.
I think the cutoff is a little after midnight ET (maybe 1am ET, which is midnight CT, where trained/elite agents are located). But yeah I tried to get one of these outsourced/untrained agents to apply a TSU, and it was a fail. They basically said "I've put notes requesting the suite upgrade" and left it at that.
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