Originally Posted by
bocastephen
Congratulations on finding a solution that you’re happy with! What made this Amex agent different when you say “regular”?
By regular... I just meant the initial agent that you get when calling up Amex Travel line. No supervisor needed. No JAL needed. They were able to handle rebooking all alone using SABRE.
Thanks for all the suggestions and research on fare availability. I really appreciate all the support from community here at Flyertalk. 😀