Originally Posted by
NYC1
On having to pay an upcharge to make a change when LHG makes a distinction between a new booking and an existing one, I don’t think that sweet talking / cooperative agent would make a difference. When it’s LHG that makes some kind of change/cancellation and you then have to make a change, it’s a different story and they’ll do it without a charge. In my situations, agents were able to quickly figure out that a distinction is being made between new and existing booking. It was alsways the F line. They were relatively apologetic but nothing they could do. It’s a despicable policy.
Somebody reported that agents are more/less helpful in such situations, which I don't find helpful, as HUCA wastes my time.
But I certainly agree that the policy to distinguish between existing and new bookings is not very customer friendly and it also annoys me that LH cancelling flights all the time is treated so differently from us asking for (sometimes small) changes.