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Thread: JAL canceled our flight and is refusing to put us on alternative
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Old Oct 23, 2022 | 4:43 pm
  #35  
eltoddo22
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Join Date: Jan 2016
Location: Honolulu, HI / Seattle, WA
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Posts: 307
Originally Posted by bocastephen
Just try and get JAL to take control of the ticket while you wait for the Amex exec desk. As a last resort, if you hit a brick wall with everyone, I will PM you the contact information for my JAL account manager to see if they can step in to help out.
I'll try this tomorrow. A bit exhausted fighting with these guys today We did call JAL in Japan and they were not willing to touch the ticket. Perhaps might have better luck with JAL in USA. I wonder if showing up at JAL ticket desk at the airport would help. I'm also going to try with Amex again and demanding that they keep JAL on the phone until I have resolution. The Amex agent's comment that "I need to respect JAL agent's time" from earlier today really infuriates me lol.
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