FlyerTalk Forums - View Single Post - Paid for extra legroom seat - MH changed the flight & says non-transferable or refund
Thread: Paid for extra legroom seat - MH changed the flight & says non-transferable or refund
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Old Oct 23, 2022 | 3:54 pm
  #10  
bpe
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Join Date: Mar 2011
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Originally Posted by asiantraveler60
This is unbelievable that MH uses the "Fees are non-refundable and non-transferable" term in case the flight change was made by the airline. Basically, pax would even not ask to be refunded, but just that the paid seat is carried forward to the new flight.
Unfortunately I am afraid that MH customer service agents do not even have the intellectual capability to understand the difference.
It's really hit or miss if the actual fares are refundable if they change or cancel your flights, so expecting MH agents to be rational about refunding optional fees is a bit much.
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