OK, enough - time to wade in
What a load of poppycock ...
There is absolutely NO excuse for putting out a customer facing product like this. None, nothing, nada, zip, zero.
C'mon, call a spade a spade. Objective, subjective, subjunctive, substantive - it matters nothng. It is a mess - pure and simple.
I don't give a hoot about process, organizational, outsourcing, sugar coating, or any other issue. Accountability is with AC - period.
I have been in the IT industry for 25 years and there is ABSOLUTELY NO EXCUSE for this type of rollout.