Originally Posted by
fumoffu
I was able to book the mixed cabin itinerary through AS and now ran into something peculiar.
The first leg has a "ticket not issued" as shown in the top right corner and the second leg is confirmed.
In the first leg, one pax has a "issue ticket to select" seat while the other is able to pre select seating. Upon clicking it says to select during OLCI. The "no ticket" pax also has no baggage allowance.
Now here's the interesting issue. CX confirms both legs are ticketed and I verified that there are four unique ticket numbers via CheckMyTrip. AS also confirmed that it was properly ticketed on their end.
I'm getting bounced and not sure if this is just a site issue or something else.
You have 4 ticket numbers for 2 passengers in one direction? Interesting. If you are seeing ticket not issued when retrieving the reservation on Cathay Pacific's site then I would be concerned. I would probably try some of the internet tricks like retrieving the reservation on Qatar's or rj.com websites and see if it looks the same. If that doesn't turn up something I would call AS back and ask them to confirm the details of each individual ticket number (4 total?). Ask them for each ticket number, who is the passenger, route, flight, and class of service and confirm each of the 4 ticket numbers is confirmed when checking it by itself, not by retrieving the reservation from the PNR. You are right to be concerned. Something does not look right with the one ticket not issued.
Write down the name of the person you talked to and the date and time of the call and tell them you are putting this information in your records as your confirmation that they (individual rep you talked to) as representative of the airline confirmed you will have no problems traveling on these tickets. If something goes bad later on you can come back and quote the fact that Alaska "guaranteed" you (quoting the details of the call where they did) that there were no issues so if they made a mistake they should fix it. They may not want to fix it later so getting confirming evidence now that they made the mistake (if there is one) should work in your favor.
Also, if you can retrieve the details for individual ticket numbers instead of by PNR online that may provide clues.