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Thread: Personal items vanishing from Hotel room, Hilton Policy?
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Old Oct 22, 2022 | 12:54 am
  #9  
fra_muc
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Originally Posted by jayer
By inference: There was no safe in the room? If you refuse to name the hotel, which I wish you would, at least what brand out of the portfolio is it?
It was a Hampton, which did not have a safe. No other Hilton property nearby.
I would like to see Hilton respond to the policy, and I don't think naming the hotel would be adequate.

I feel if and when you brand or franchise services or products, you should take responsibility.
Lateral comparison: Amazon does take customer service responsibility. Hilton apparently less so.
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