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Thread: Paid for extra legroom seat - MH changed the flight & says non-transferable or refund
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Old Oct 21, 2022 | 8:51 pm
  #9  
carrotjuice
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Originally Posted by asiantraveler60
Unfortunately I am afraid that MH customer service agents do not even have the intellectual capability to understand the difference.
When you call, press "Malay" as the language and you'd reach through to the slightly more sensible (and empowered) agents in Malaysia, as opposed to the totally useless outsourced agents in the Philippines.

Don't worry, the Malaysia agents will, in all likelihood, speak English too.
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