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Old Oct 21, 2022 | 6:29 pm
  #18  
frugal_flyer
All eyes on you!
15 Years on Site
 
Join Date: Apr 2010
Posts: 264
As of today, a full 3 days after the site "maintenance" performed early Tuesday morning, my birthday --and a lot of other people's, apparently-- is still off by a day on the main site in my profile. I was able to use the app and take advantage of the 50 percent off promotion and book for next month with no hiccups. My confirmation number and flight details are correct in my profile, but the point is that Frontier knows there is a problem but they keep not "seeing" it. At this point, it almost feels deliberate.

As a data point, when using my old fashioned mainframe computer, there are dates on the calendar where it says there is mileage award availability. But when you click on the specific date, there is nothing available. And when trying to book a flight at the end of a long holiday weekend, it says there is just 22,500 mile one way availability, which suggests it's the last seat on the plane. But changing the number of passengers to 9, just for the hell of it, shows the same 22,500 mile award redemptions. Unless these are the "last 9 seats on the plane", which is not what Last Seat Availability means as far as I know, this is just another goof on the website.

I have always been happy with Frontier's flights, and I love being Elite with the huge help of their credit card. But this technical incompetence is really hard to stomach. Are castoffs from Southwest and Jetblue IT departments now running the show at Frontier?
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