Originally Posted by
BOSskier
I just tried to change an award flight, and although it took two supervisors to OK the change (it was in fact legitimate), I was then told United's IT system is currently unable to process changes, for whatever that's worth. (The ticket is international and involves partners.)
Seems to still be the case. I'm trying to change a US-Europe award ticket with LH segments, and the search page (from "change flights") says "no results found". But a de novo search (as if booking new ticket) shows availability. Frustrating, the ability to change award tickets on the app/site was one of the best features.