Originally Posted by
rylan
Yes they should refund you the mileage difference from C+ to Y for that segment were downgraded.
Did they give a reason for the delay? I see two BOS-ATL flights yesterday Oct 19 that were delayed, both showing departed about ~2:15 late. If it was due to crew/operational issues then you could also get some goodwill/apology miles for the delays and downgrade.
From talking to the GA it sounds like there were operational issues the previous evening which meant there was an issue with crew hours on both flights. The pilots for the second delayed flight (the one I was originally booked on) were on their way in from JFK at departure time too, so not sure if they just swapped them out in the end. I was booked on the 9.10, but ended up taking the delayed 8.10.
Originally Posted by
rylan
That is incorrect. If there is no chance to get to your destination in a reasonable time/schedule that is needed then DL will give downgrade compensation as you paid for a higher class but are flying in a lower class seat. Especially if the delay and subsequent re-routing/rebooking is due to a DL issue (crew, mechanical etc). Saying that you have to wait for potentially days for your original booked class or sit in the back with no recourse when you paid more is not acceptable.
Maybe DL gets away with it on unknowing fliers who don't know to ask, but I've never experienced the situation where they said I'm owed nothing because I am taking a different flight.
There were multiple options into AUS, either by continuing through ATL or rerouting through JFK or MSP, but nothing with C+ available. I wasn’t offered anything in C+ either same day or next day. Sounds like it’s worth sending an email at the very least.
Originally Posted by
Duke787
I’ve never once had DL offer me downgrade compensation for IRROPS (courtesy after the fact yes) but it’s always been the following unless it was explicitly an IDB situation:
a) We can keep you in F / C+ but can’t get you there until tomorrow night
or
b) We can get you there tonight but it’s main cabin only
And unless they offer you specific comp, you are voluntarily accepting the downgrade in option 2 so they owe you nothing (unless EU based flight).
This is hard coded into the app too. If IRROPS happens it’ll show you all of the future flights you can move in your ticketed cabin or tell you that other flights are available but in a different cabin (but without a refund offered)
Although I appreciate that “voluntary” is doing a lot of heavy lifting here, I don’t agree. There was no option (a), so realistically I didn’t have any choice but to accept the downgrade.