Originally Posted by
canadiancow
I called today to use TSUs on two upcoming bookings. The agent has to call both hotels to do this, but said it was all done.
My account is down 1 TSU, and neither booking shows a suite.
How do I know if it was done properly?
Is this a property in Asia? In the past my bookings did now show a Suite but it was indeed done. I'm confident it was applied if it was removed from your account.
You can ask your concierge to e-mail you confirmation they applied it or email the hotel directly.