Originally Posted by Shareholder
Macs are used disproportionately by the creative community, who represent a far larger customer base to a company like AC than they do in the general public -- one has to wonder why AC remains with a supplier like IBM.
I'm curious what other outsourcer you think AC should go to? HP? CGI? EDS? Maybe the ever so very creative Apple?
The fact that AC's recent technology rollouts have been sub-par has little to do with the fact that they have outsourced to IBM Global Sevices IMHO. It has everything to do with the fact that AC's IT management are not doing their job.
IBM, like any other outsourcer, generally do what their customers ask for and if AC do not have the internal controls in place to manage their supplier agreements then shame on AC.
I think AC have some very good ideas on how to use technology - just poor execution.