thanks, I had 3 terrible encounters with the toll-free number in the US. On all occasions (noon time and mid-afternoon) I seem to have reached the India hotline and not the office on Long Island.

flying RSW-ORD-ZRH in F and wanted to inquire on different options

1) change to MIA/FLL via ORD
2) change MIA-ZRH

one agent wanted to route me via NYC. Not what I asked for
another agent said, I need to contact my travel agent (??? Swiss.com reservation)
a third agent asked me if I knew the airport code of Fort Lauderdale.

incompetent staff, besides terrible phone quality. To one agent I had to mention I simply do not understand her, and I had to hang up on her.

I then called the SEN line in Switzerland, took a while on hold, super quality and service, but am now leaving the flights as booked, as it would have cost 3000.- p/P plus being downgraded to C (full fare J only available) as F was full, too. This call cost me some 45 CHF…