Originally Posted by
percysmith
Postscript 20 Oct: They sent me a survey in the Whatsapp chat. Fortunately I wrote up my experience here so I don't have to rewrite what [Agent] got wrong and the lack of support for what [Agent] did - I just linked to the above post.
...
I geninuely appreciate your effort. I hope CX will realise what's wrong and make everyone of us live easier.