My problem is that the property is non-responsive whatsoever. I have made this clear in the post. The only times they are responsive is when they receive a call from Marriott directly. Does this speak volume against “contacting marriott is simply a waste of time”? I am happy to listen to your suggestion on whom the consumer should seek help from when rights are infringed in such cases. You think Marriott is definitely not a party involved? I have also made clear, that Marriott has generally shown no willingness for compensation when I contact Marriott.
The property is not located in a slum. In contrast it sits in probably one of the most affluent communities in Latin America. You assume I am demanding the country to be fixed to my satisfaction. I would point to the fact that the community itself had no electricity issues and if a hotel cannot maintain heat supply in a subzero place, it probably should not accept and charge guests for $300 a night and carry a Marriott luxury branding.
Overall, thanks for the lecture. I found it to lack novelty.
Originally Posted by
craigthemif
Your problem is with the hotel and its management. Your mistake is assuming that Marriott corporate cares much about what individual hotels do - or that they will take your side in any dispute. You should have maintained communication with the hotel throughout.
Perhaps you need to adjust your understanding about how the hotel industry operates these days. Guests, even those with elite status, are simply a product fed to hotel owners in exchange for franchise fees. Marriott will not force any hotel to give you your money back. They can, however, give you points as compensation.
Power outages are a sad fact of life in a country such as Argentina. Access to US dollars is also heavily restricted. I can't see how an individual hotel can be responsible for solving both country-wide problems to your satisfaction.
But as somebody else mentioned, perhaps your credit card company will be more sympathetic.