I think you are implying this is exactly how Marriott frequent traveler program is supposed to operate and indeed, how paying customers should be treated in the hotel industry at the present time. Sure, Marriott of course has nothing to do with what individual property does, but I am not sure that Marriott has zero oversight whatsoever. I respectfully think that “be grateful the bone big corporates offer you and go away” is nonsense. I pay to have a vacation, not for all these.
Let me provide a little context to a potential assumption that I am just whining over some attitude issues and unwilling to take the points and go away: The electricity, water and heat supply went off more than three times in a place where the weather is subzero. The bathroom taps and other stuffs spontaneously fell off. Any consumer would opt for a refund. If I am taking my business elsewhere, why would I want any useless Marriott points? And other than the once I was offered 35000 points, I was offered 3000 points to make the case go away for at least ten times.
Originally Posted by
craigthemif
I'm sure you will find no shortage of Argentine lawyers willing to bill you in US dollars for pursuing a case in an Argentine court that will go nowhere. You are less likely to find an American lawyer willing to sue in US courts because an email from a hotel employee in Argentina is NOT binding on Marriott corporate in the US. (it's probably not a binding contract or "promise" anywhere in the world)
I suggest that you calm down and take all of your hotel business elsewhere if you don't like how Marriott customer service operates.
And next time, be more open to the concept of points as compensation. It works better for all involved. The only question is the number of points you deem to be equivalent to your financial "loss".