Originally Posted by percysmith

Well now that I get to sit down and further search [Agent] was certainly in the wrong.

The redeem flight awards page https://www.cathaypacific.com/cx/en_...search=rt&vs=2 (the page I took a photo of in 2:07pm) linked to old asiamiles.com redemption chart https://www.asiamiles.com/en/redeem-...ard-chart.html , which clearly still included PG as a redemption partner.
Similar problems can be expected with agents on redeeming NZ, LH, CA, ZH and anything not included in the CX search engine and had to be called in.

Now that I'm rewriting the whole thing, what I'm disappointed with [Agent] is the agent clunked the general T&C URL as justification, but did not bother to read it. Obviously, given the time gaps between responses, she did attempt to contact her supervisors, but either failed to contact them or those supervisors of these Whatsapp agents knew no better.