I'm not sure at all...what I meant to infer is that they have outsourced their IT work to IBM as to technology I think they would be using some travel industry program

[QUOTE=On the other hand, AC might have made a deliberate decision just to implement the changes without performing a full test and let the customers find the errors. There's no better test environment than the real one. This might not be a very good approach for the company image, but it can save a lot of time and money.[/QUOTE]


In the short run doing alpha live is not a bad scenario..they get it out there faster and with the exception of the so called experts here( none of whom have commented on Bell or WS's IT problems) get instant feedback and if they are set up properly they can have a task force team correcting errors as they arise and in a week or so have the system working properly and then the whining can stop