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Thread: Post Your Marriott Bonvoy Elite Upgrade Experiences (2022 onwards)
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Old Oct 19, 2022 | 5:36 pm
  #263  
must_wander
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Join Date: Jul 2022
Location: SIN
Programs: UA 1K, AA EXP, Marriott Ambassador/LT Platinum, Hyatt Globalist, Hilton Diamond
Posts: 57
Property: W Montreal
Date(s): 10/19-10/23
Room booked: Wonderful, Guest Room, 1 King
Room received: Fantastic, Suite, 1 King OOPS JUST KIDDING Mega, Guest Room, 1 King
Elite Level: Ambassador
Award stay: No
Rate Type: Corporate
BRG stay: no
SNAs redeemed: no
Comments: Spoke with the front desk the night before, was told they have assigned me a Fantastic Suite and that it would be ready for me when I arrived the next morning. About an hour later my reservation was updated in the app to show this upgrade. When I got the hotel, I was told they were sold out of Fantastic Suites, but don't worry, we put you in a Mega Room, which is just like the Fantastic Suite (except for being a good bit smaller and two categories lower). When I pressed, I was told it's still an upgrade, and they don't owe me anything more, which I admit is true - but it still makes for a lousy guest experience. Way to make an upgrade feel like a downgrade...
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