Dear Guest,

Thank you for contacting ALL-Accor Live Limitless.

To keep your Reward points, all you need is to have one Reward points transaction credited to your ALL account before the scheduled Reward points expiration date.
In fact, each eligible transaction that leads to a credit of Reward points on your account automatically extends the validity of your Reward points balance by 365 days.
It must be noted that the validity of your Reward points is only extended after the transaction has been credited to your ALL - Accor Live Limitless account.

The eligible transactions that can trigger an extension of the validity of Reward points are:
- An eligible stay, if not fully paid for in Reward points,
- An event organised as part of ALL Meeting Planner offer,
- A drink or meal taken outside a stay in one of our hotels’ bar or restaurant participating in the Dining Offer,
- A purchase from our e-store Limitless Experiences by ALL – Accor Live Limitless (for puchases in Flexpay only) or from Collections online portal,
- A conversion of your Points or Miles from your account at one of our partners, for those offering this possibility, to your ALL - Accor Live Limitless account,
- Purchase a product or service offered by one of our leisure, mobility, survey or shopping partners.

The credit period applicable to each partner varies depending on the type of transaction you make.

To ensure that you retain your Reward Points, we invite you to check these timeframes when selecting a transaction and verify that this timeframe will indeed trigger a credit of points to your account prior to the scheduled expiry date of your Reward Points.

If the Dining Offer is not available in your country of residence or near your home, I invite you to visit the bar or restaurant of one of our hotels participating in ALL loyalty programme to have a meal or drinks there outside a stay.

If the hotel participates in the Dining Offer, they will help you with the steps you need to take to earn Reward points as part of this offer.

If not, send us your bill (with a minimum value of €10) from this hotel’s bar or restaurant at least 12 days before your points expire so that we can credit you with the Reward points corresponding to your expenditure and thus extend the validity of your Reward points balance.

We remain at your entire disposal should you have any further information.

Yours Sincerely,
Accor Care Team