We, a family of four, went to Europe from US for summer vacation. Our returned flights got cancelled on July 27th due to the strikes of Lufthansa ground staffs across Germany. Lufthansa rebooked our flights but we had to say 6 extra days in Europe. My credit card has trip interruption insurance, so I submitted a claim, but the insurance company required a flight cancellation statement from Lufthansa. Near the end of July, while I was still in Europe, I contacted Lufthansa using the feedback form and the email [email protected] to ask for two things: statement of flights cancellation and a compensation.

As expected, they didn't respond immediately. I just kept sending emails to them. Eventually on September 4th, I got the first response:

We realize that you have been waiting on our response to your claim for a significant amount of time and we would like to apologize for this delay. This certainly does not reflect the standard of service you rightly expect from us. In order to resolve your concern we would like to offer you a payment in the hope that this pragmatic solution contributes to a positive conclusion of your travel experience. Please note that this offer is without prejudice to the legal and factual situation. Please provide us with your bank details and your address in order for us to initiate the transfer to your account without further delay.

I replied immmedately with my bank information. And after 10 days on September 14th, I got second response from the same person:

We realize that you have been waiting on our response to your claim for a significant amount of time and we would like to apologize for this delay. This certainly does not reflect the standard of service you rightly expect from us. In order to resolve your concern we would like to offer you a payment in the hope that this pragmatic solution contributes to a positive conclusion of your travel experience. Please note that this offer is without prejudice to the legal and factual situation.
We are happy to confirm that this amount has been transferred to your account. Please allow for some days for the transaction to clear. Thank you in advance for your patience in this respect.

However, it has been more than a month, I still didn't get any fund in my banking account. During the month, I still kept sending email to them every week, but never got a response. I cannot imagine it would take more than a month to transfer the fund. They didn't disclose the amount of transfer and ignored my request of the flights cancellation statement. I felt like being scammed. I would like to know if anyone else had similar experience and will appreciate advices.