Please CX leadership if you are reading this please listen to your loyal customers. Your WhatsApp account is a back and forth exercise in frustration. And today I met “Curry”, probably the must un proactive and obnoxious customer service agent I have ever encountered. I want to stay loyal but am loosing all patience and finding it more difficult to justify continuing my business with CX. Heartbroken and beyond disappointed by the complete lack of sense, basic customer service and lack of striving for excellence. Shame Shame Shame.