I have had some of the best airline service in recent weeks on U (11/25--11/30 bos-phl-fco r/t and 12/3--12/5 bos-clt-cae r/t).

I have seen an honest effort by some long-time U employees to keep the ship afloat. Long before the financial woes of the last couple of years I often witnessed the poor efforts of service people from U and other airlines. Overall the instances of rudeness, incompetence, lazy and unprofessional behavior remain fairly constant--as it does in every service industry.

I think some people may be looking for any signs of discontent--and when you look you will always find it.