Over the years FT-ers have seen a number of reports of derisory amounts offered in compensation for service failures of genuine significance ; but $50 - for this particular issue - looks about as shoddy as it gets, and to many fair-minded people would come across as almost more insulting than nothing at all. There was hope that this sort of response from CS would have ended with the departure of Sr Cruz, but apparently not.

There is surely little chance of such a meaningless figure suddenly being increased to anything remotely acceptable, leaving the recommended legal options as the only possibility for securing some form of proper redress.