Originally Posted by ttuna
Agent69,
OP noted that there were no available seats anywhere on BA59 and no J availability for at least 3 days for both BA and QR. Also given that the Cabin Crew informed OP that they could manually recline the seat (no joy there!) and yes, no room in back. Not knowing OP's status or timings it makes it harder to advise on what they should have pushed for at LHR. Given it was a mechanical issue I probably would have explored routing through AMS with KL through AMS or LH via FRA.
Of course YMMV
Hi ttuna,
Thanks for your response. I’m OW Emerald, but no status on BA. Im ExecPlat on AA and this was a cash J fare (as opposed to avios redemption or upgrade).
The Supervisor working the gate was a very friendly gentleman, but was also *very* stressed. In addition to my issue they also downgraded 6 Club Suites passengers to WT because they had severely overbooked the Club cabin. I purchased this ticket back in the beginning of June and it’s been the same aircraft config up until departure the second week of October. The verbal abuse the Supervisor was getting from these very unhappy 6 passengers + my issue made getting an alternate routing nearly impossible as they were trying to get the flight out on-time. Given I had just landed from the US and connecting at LHR to the CPT flight I didn’t want to be stuck in London once the flight departed and
then be told they wouldn’t book on KL/AF or outside of partner operated flights. It just felt too risky.
I understand I accepted to fly, but the $50 voucher is just madness. But given I wasn’t delayed, downgraded or denied boarding I’m struggling to determine what the proper compensation should be. This ticket was approx $5k USD, so asking for $1k/£1k refunded felt appropriate.