Originally Posted by
Lux Flyer
But according to your profile, you're still a United 1K. And these soft product changes haven't been changing in the last couple months, they've been on going for years.
Not for long, I値l be dropping to lifetime Gold at the annual reset, and assuming 1K requal jumps to 18k or probably 24K next year, I知 not going to even bother trying.
In 55 minutes from now, upon landing at JFK, I will be a newly minted lifetime OW Sapphire via JAL and with two midtier lifetime status, I値l have more flexibility and options to tailor my travel experience beyond chasing 1K with its diminishing returns outside of bragging rights.
The soft product changes have amplified recently with much touted upgrades to premium cabin F+B falling flat as epic failures and it was mentioned here previously that someone heard from UA that they are able to measure some revenue loss due to a poor experience upfront.
Nothing seems to roll out smoothly for United, whether it痴 something as simple as a website update or online pre ordering for meals. This clearly illustrates a major defect in leadership.