Originally Posted by
haapalainen
Just trying to look at this from AY's perspective. It might in fact be true that they have too little business class supply on longhaul flights. Market is changing at least short term as more leisure passengers are buying business class. Business cabins go full day after day while business class fares are higher than in many years. And it must be said that they have given out too many upgrade vouchers.
Which one would you prioritize as AY, upgrade vouchers or high value cash bookings? It's not an easy decision and to be fair I still haven't seen a flight with plenty of space in business class on departure where voucher upgrades haven't been cleared. In this current market predicting demand is difficult too, so IMO it just looks like they are protecting seats for high value cash tickets that are bought close to departure. As evidence they seem to leave the last remaining seat on sale for an astronomical fare instead of clearing an upgrade at T-36. Which is a fair decision in my opinion.
If they issued too many upg certs (which we all know they minted tons of during covid) they need to make it right either by extending the certs since upgrades dont clear Oclearnge them to points at expiration as a goodwill gesture, right now they are not making customers happy and honestly no benefits are being realized by MANY Plats and LUMOs so not good either way...
Also not upgrading Plats, LUMOs and gold members with vouchers and then flying empty seats out must stop if they want to keep customers since UPGs are not clearing so often theres NO excuse for this slap in the face