Originally Posted by sondra_finchley

I do hope they start to find a better seating concept/flow/service delivery that works better than what it is today - I've sat in hospital waiting rooms more luxurious than Galleries North. Last time there an old dear next to us somehow managed to cut her foot open on a broken glass and bled all over the floor, which really drove home that point. Id be curious how, over the course of all these tier point and retention schemes going on, the levels of silver/gold card holders have changed, or if they really are booking more folks into CE/CW. Why is it (still) this chaotic when the number of flights have been cut? its not like you get access with a credit card here.